I'm very disappointed in Square Enix. They have the complete and total WORST support I have ever had the displeasure of dealing with. After having the same issue with the DX11 client that a bulk of the PC community seems to be having for quite a while, I figured I'd contact support to see if they had any input due to their absolute lack of a voice on the forums.
So I sent them a brief ticket with an explanation of the crashes and the various fixes I had already attempted, as well as the AppCrash error from my event viewer listed below:
Faulting application name: ffxiv_dx11.exe, version: 22.214.171.124, time stamp: 0x55ae90ad
Faulting module name: ffxiv_dx11.exe, version: 126.96.36.199, time stamp: 0x55ae90ad
Exception code: 0xc0000005
Fault offset: 0x0000000000d9e659
Faulting process id: 0x4b54
Faulting application start time: 0x01d0c72eba05fd5b
Faulting application path: G:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
Faulting module path: G:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
Report Id: f89b4d9c-3321-11e5-81a2-446d5756a041
This is generally the same error tag that most people were getting, so I was hoping Square would be able to supply at least a little insight into the issue or what steps they may have taken to resolve it.
After 2 days (an additional day over how long it would take them to respond, but it could be a busy week so that's forgiven) I received this message as a reply:
Wait, what? European? I live in Canada, did Canada rejoin the British Colonies again without my knowing? Fairly certain we have been in North America for a while and our own country since 1867.
Confused, I went to my account page:
Look at that! An NA account! Guess I'm not a part of Europe after all.
I have no idea how Square got the idea that I had a European account from an AppCrash error and a description of the problem, but this cookie-cutter reply with absolutely no help is completely ridiculous.
Square, I love your games and I've been playing them for as long as I can remember. PLEASE do something about your support. There is absolutely no redeemable excuse for this quality of support.
We need replies from mods on the forums, we need announcements and updates about crash issues like this. We need information. We have no idea as players if you're even looking into the issues we're experiencing or doing anything to repair them.