Thread: Support Desk may be bugged for people

I submitted this to bug reports, but they put it in the "not a bug report" folder. I'm not sure why - I've found several people talking about this issue, so it is not just isolated to me. However, I would like it resolved for at least myself.

I've submitted ~5-6 tickets over the past few months and have not received a response to any. When I look at my history, I have two report history from 10/07/13. After this, none of my reports/support requests show. I've tried to close the tickets in the request history, but it does nothing. I've done a search and it seems other people mentioned this situation (where they only have old requests in their history), however, others seem to say they get quick and good responses from support. Again, I've not received a response to any requests (I've submitted about 6) since October 2013.

Anyone on support that can assist? Obviously, I can not use the in-game support system to request help.

Hello Turin,

To file a bug report on the forums you must follow the instructions on this page. I ask you to use the dedicated form to ensure that the devs can properly investigate your report and once we have all the information we need we will have your report processed.

While posting on multiple sections on the forums will bring your concern to our attention, it is not recommended. We encourage you to use the templates provided for the section of the forum you are posting in to ensure proper processing.

Originally Posted by Ranelegon

Hello Turin,

To file a bug report on the forums you must follow the instructions on this page. I ask you to use the dedicated form to ensure that the devs can properly investigate your report and once we have all the information we need we will have your report processed.

While posting on multiple sections on the forums will bring your concern to our attention, it is not recommended. We encourage you to use the templates provided for the section of the forum you are posting in to ensure proper processing.

The only reason I posted in multiple sections is because, first, I reported this as a bug. However, they said it wasn't a bug, so I came here for support. Based on the nature of this issue, I can not request support in game. I require assistance, so what do I do to get this assistance? It's been two days and my issue has not been addressed. Thanks.